What is Counselling?

Counselling can help people cope with life's difficulties and help them make a positive change. Counselling can be hugely beneficial for many people in a wide variety of situations including helping people to cope with depression and anxiety, bereavement, relationship difficulties, as well as personal problem solving. Counselling offers people a safe, confidential place to talk about life issues and problems that may be confusing, painful or uncomfortable.  


Counselling is:


The process that occurs when a client and a counsellor set aside time to explore difficulties which may include the stressful and emotional feelings of the client.

The act of helping a client see things more clearly, possibly from a different viewpoint. This can enable the client to focus on feelings, experiences or behaviour, with a goal to facilitating positive change.

The Counsellor enables the client to explore many aspects of their life and feelings by talking openly and freely in such a way that may be difficult to do with family and friends.   The Counsellor neither judges nor offers advice. The Counsellor gives a client an opportunity to express difficult feelings such as anger, resentment guilt and fear in a confidential environment.  

The Counsellor may encourage the client to examine parts of their lives that they may have found difficult or impossible to face before. There may be some exploration of experiences in order to throw some light on why an individual reacts or responds in certain ways in given situations. This is often followed by considering ways in which the client may change such behaviours.  

Effective counselling reduces confusion, allowing the client to make more effective decisions leading to positive changes in their attitude and/or behaviour. The ultimate aim of counselling is to enable the client to make their own choices, reach their own decisions and to act upon them accordingly.

Counselling can assist with:

  • Grief
  • Stress
  • Relationships
  • Depression
  • Anxiety
  • Parenting
  • Abuse
  • Anger
  • Family

Our counsellors work within the guidelines of the Code of Ethics as required by NZAC and Franklin Family Support Services policies and procedures.

We respect confidentiality unless the safety of the client or others is threatened.


Our Counsellors


Jenny Paxton:
Dip Counselling,  Dip Teaching

Jenny has experience in working with children, adolescents and adults suffering from stress, anxiety, depression and self-esteem issues.

Jenny is trained in Cognitive Behavioural Therapy (C.B.T.), Person Centered, Sandplay and  Interactive Drawing Therapy (I.D.T.).


Susan Walter:
B.Soc Sci (Hons) Psychology

Susan has experience working with a wide range of people including young people and adults.  Susan is working towards the completion of a Master of Counselling degree, specialising in Narrative Therapy. 

She works with people struggling with the effects of grief and loss, anxiety and depression, stress and abuse.  Susan works alongside people to re-story their lives in more preferred ways. 


Naira Sharma:
AThR, MAAT, MSc Dev Psychology

Naira is an Arts Therapist registered under ANZATA (Australian and New Zealand Arts Therapy Association).  She uses various Expressive Arts modalities in her therapeutic process; which can be utilised and adapted to suit the individual needs of the individual, be it adult or child.  For example, art, dance, movement, drama, poetry, music and sandtray. 

Arts therapy is different from traditional talking therapies in that it taps into the individual's intrinsic creativity and gives expression to their inner most feelings which in turn helps the healing process.

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Fees For Counselling


Franklin Family Support Services (FFSS) is a voluntary organisation and our volunteers give many hours of service. Counselling however, requires specialised training and we therefore employ our counsellors.

Fee/session $80.00 

Fees are payable at the time of the appointment, if you are not able to pay, please inform the Receptionist before you attend your appointment.

FFSS reserves the right to charge full fees for all missed appointments or appointments cancelled at short notice. We accept cash or cheque. No EFTPOS sorry.