What is Counselling?

Counselling can help people cope with life's difficulties and help them make a positive change. Counselling can be hugely beneficial for many people in a wide variety of situations including helping people to cope with depression and anxiety, bereavement, relationship difficulties, as well as personal problem solving. Counselling offers people a safe, confidential place to talk about life issues and problems that may be confusing, painful or uncomfortable.  


Counselling is:


The process that occurs when a client and a counsellor set aside time to explore difficulties which may include the stressful and emotional feelings of the client.

The act of helping a client see things more clearly, possibly from a different viewpoint. This can enable the client to focus on feelings, experiences or behaviour, with a goal to facilitating positive change.

The Counsellor enables the client to explore many aspects of their life and feelings by talking openly and freely in such a way that may be difficult to do with family and friends.   The Counsellor neither judges nor offers advice. The Counsellor gives a client an opportunity to express difficult feelings such as anger, resentment guilt and fear in a confidential environment.  

The Counsellor may encourage the client to examine parts of their lives that they may have found difficult or impossible to face before. There may be some exploration of experiences in order to throw some light on why an individual reacts or responds in certain ways in given situations. This is often followed by considering ways in which the client may change such behaviours.  

Effective counselling reduces confusion, allowing the client to make more effective decisions leading to positive changes in their attitude and/or behaviour. The ultimate aim of counselling is to enable the client to make their own choices, reach their own decisions and to act upon them accordingly.

Counselling can assist with:

  • Grief
  • Stress
  • Relationships
  • Depression
  • Anxiety
  • Parenting
  • Abuse
  • Anger
  • Family

Our counsellors work within the guidelines of the Code of Ethics as required by NZAC and Franklin Family Support Services policies and procedures.

We respect confidentiality unless the safety of the client or others is threatened.


Our Counsellors


Megan Daube:
Clinical training AUT Psychotherapy Masters (PBANZ), Graduate Diploma Psychotherapy, Dip.Nat (Naturopathy)

Megan offers a warm, collaborative and confidential space for you to explore any aspects of your life that are causing you pain and holding you back from living a satisfying and enjoyable life. 

Together, you will seek to clarify the impacts of your early years, the drives behind unhelpful behaviours and most importantly where to from here. As we understand ourselves more deeply, we create space and freedom to have a better relationship with ourselves and those around us.

Megan has experience in working with people with depression, anxiety, OCD, grief & loss, addiction, disordered eating, chronic illness, self-harm, post-natal depression, divorce, complex trauma, parenting issues and relationship difficulties. She works primarily from a relational psychodynamic framework with some mindfulness and cognitive techniques.


Kirsty Nai:

Bachelor of Health Science in Counselling, Graduate Diploma of Psychotherapy, Registered Member of NZAC (MNZAC).

Kirsty takes a person-centered approach to counselling.  She works with people to set meaningful goals and collaborate on strategies to achieve them. She believes that people can live a valued life while accepting setbacks and developing strategies to cope with them.

Kirsty helps people to develop mindfulness skills to improve emotion regulation, as well as find practical solutions to problems. She utilises techniques from various counselling styles, and has studied psychotherapy as well as counselling. 

Kirsty has investigated the ingredients for effective brief (short-term) counselling.  She works with both adults and children.  


Jackie Hancock:

Jackie Hancock is a student counsellor completing her third and final year of her Bachelor of Applied Counselling degree at MIT. 

Her placement with us is a requirement for her degree and she will be working for us one day per week - Monday. 

Prior to studying, Jackie worked as a Personal Assistant for many years in between raising a family.   Born in England, Jackie has lived over half her life in NZ and is married to a Kiwi.  They live locally and have two boys aged 19 and 16.

Fees For Counselling


Franklin Family Support Services (FFSS) is a voluntary organisation and our volunteers give many hours of service. Counselling however, requires specialised training and we therefore employ our counsellors.

Fee/session $60.00 Children $80.00 Adults (fully funded sessions may apply)

Student Counsellor Jackie Hancock $30.00 

Fees are payable at the time of the appointment, if you are not able to pay, please inform the Receptionist before you attend your appointment.

FFSS reserves the right to charge full fees for all missed appointments or appointments cancelled at short notice. We accept cash, cheque, or EFTPOS.

Partnership with Family Works


As part of our partnership with Family Works Northern, Urita Vantonder works with children within our agency.  Referrals for this fully funded Counselling service can be made through our office.