What is Counselling?

Counselling can help people cope with life's difficulties and help them make a positive change. Counselling can be hugely beneficial for many people in a wide variety of situations including helping people to cope with depression and anxiety, bereavement, relationship difficulties, as well as personal problem solving. Counselling offers people a safe, confidential place to talk about life issues and problems that may be confusing, painful or uncomfortable.  


Counselling is:


The process that occurs when a client and a counsellor set aside time to explore difficulties which may include the stressful and emotional feelings of the client.

The act of helping a client see things more clearly, possibly from a different viewpoint. This can enable the client to focus on feelings, experiences or behaviour, with a goal to facilitating positive change.

The Counsellor enables the client to explore many aspects of their life and feelings by talking openly and freely in such a way that may be difficult to do with family and friends. The Counsellor neither judges nor offers advice. The Counsellor gives a client an opportunity to express difficult feelings such as anger, resentment guilt and fear in a confidential environment.  

The Counsellor may encourage the client to examine parts of their lives that they may have found difficult or impossible to face before. There may be some exploration of experiences in order to throw some light on why an individual reacts or responds in certain ways in given situations. This is often followed by considering ways in which the client may change such behaviours.  

Effective counselling reduces confusion, allowing the client to make more effective decisions leading to positive changes in their attitude and/or behaviour. The ultimate aim of counselling is to enable the client to make their own choices, reach their own decisions and to act upon them accordingly.

Counselling can assist with:

  • Grief
  • Stress
  • Relationships
  • Depression
  • Anxiety
  • Parenting
  • Abuse
  • Anger
  • Family

Our counsellors work within the guidelines of the Code of Ethics as required by NZAC and Franklin Family Support Services policies and procedures.

We respect confidentiality unless the safety of the client or others is threatened.


Our Counsellors



(B.App.Soc.Sci) (Counselling), NZAC registered counsellor, Registered FDR voice of the child mediator

Tina has trained in Client- Centred Therapy She has worked in the Waiuku/Franklin community for several years. Tina has over 20 years’ experience in working with children and young people through a range of roles, youth leader, daycares, teacher aide and a nanny. This has given her a great deal of experience in working with a child through each developmental stage - from new born to late adolescent.

Tina grew up in Ireland, has strong family and community values, which she incorporates into her work. She knows the importance of family/whanau and community/hapu to shape and grow happy, healthy children and young people.

Tina uses a child-centred and family focused approach to deliver the best results for both child and family. She uses creative and play approaches to engage with the child or young person. This method helps them to communicate their stress or worries. Her strengths are building a strong rapport or therapeutic relationship, age appropriate communication, advocation and working as part of a team to ensure the best outcome for her client.



Bachelor of Health Science in Counselling, Graduate Diploma of Psychotherapy, Registered Member of NZAC (MNZAC).

Kirsty takes a person-centered approach to counselling.  She works with people to set meaningful goals and collaborate on strategies to achieve them. She believes that people can live a valued life while accepting setbacks and developing strategies to cope with them.

Kirsty helps people to develop mindfulness skills to improve emotion regulation, as well as find practical solutions to problems. She utilises techniques from various counselling styles, and has studied psychotherapy as well as counselling. 

Kirsty has investigated the ingredients for effective brief (short-term) counselling which was published by the NZ Journal of Counselling (Vol 37, 2, 2017). She works with both adults and children. 



Charlotte has worked in the design/signage industry for nearly 20 years after completing a Bachelor of visual arts speciaising in sculpture. She managed a team of 10 in a high stress environment for the last 10 years.

Charlotte lives locally and has 2 young children, one that is on the autistic spectrum. She is currently in her third year of a Bachelor of applied counselling at MIT and is passionate in the needs and support of others. Charlotte has a lived experience of anxiety and depression and is a strong advocate for mental health.


Fees For Counselling


Franklin Family Support Services (FFSS) is a voluntary organisation and our volunteers give many hours of service. Counselling however, requires specialised training and we therefore employ our counsellors.

Fee/session $60.00 Children $80.00 Adults per session (fully funded sessions may apply)

Student Counsellor Charlotte is $30.00 (children) and $40.00 (adults) per session 

Fees are payable at the time of the appointment, if you are not able to pay, please inform the Receptionist before you attend your appointment.

FFSS reserves the right to charge full fees for all missed appointments or appointments cancelled at short notice. We accept cash, cheque, or EFTPOS.

Partnership with Family Works


As part of our partnership with Family Works Northern, Urita works with children within our agency.  Referrals for this fully funded Counselling service can be made through our office.