Mission and Strategic Focus


Empowering People, Changing Lives


To support and strengthen our Franklin community


Integrity - Mana

Trust - Tiakitanga

Teamwork – Whanaungatanga


Inclusively - Kotahitanga

Making a difference - Whakapaitia

Creating independence - Mana Motuhake


Quality Service and Excellence

  • Right people, right skills, in the right jobs
  • Create a culture of excellence through professionalism and high standards of service delivery
  • Give effect to Te Tiriti o Waitangi

Partnerships and Community Relationships

  • Work with key stakeholders to enhance and extend our service delivery
  • Build meaningful networks and relationships with our community, public, private and philanthropic partners

Financial sustainability

  • Secure funds and sponsorship
  • Identify emerging trends and priorities
  • Focus on growth and innovation
  • Develop and implement a sustainable funding plan
  • Develop a long term accommodation plan

Community Responsiveness and Targeting Services

  • Respond to the evolving needs of our community and identify gaps and or opportunities to ensure relevant service delivery
  • Increase the Trust’s profile by positively promoting our brand, our reputation, and our Vision
  • Be politically relevant and responsive

Effective Governance

  • Set the direction of the Trust and communicate internally and externally
  • Monitor the Trust’s performance
  • Provide effective leadership and stewardship
  • Build Trustee’s capability and capacity by identifying skills and knowledge gaps
  • Develop a relevant succession plan


Provide a safe and supportive environment where learning and development are fostered and ensure our staff have the training, tools and resources they need to be successful and feel valued

Partnerships (Kawanatanga) with whanau, hapu and iwi and other Maori providers. Participation (Rangatiratanga) of Maori in decision making and programme delivery. Protection (Oritetanga) by ensuring that Maori are accessing and benefitting from our services

Maintain relationships with key government and social service networks to identify new and innovative ways of working ‘better’ together

Support people in ways that makes an impact on their lives and enhances their social progress

Celebrate our successes through evidence and whanau stories

Actively promote our vision, mission and values